Outlook 2010 Out of Office and Free/Busy Problems

Someone in our office was getting the error “the server is currently unavailable” when trying to change Out of Office settings, and also when trying to see other people’s free/busy information.

I have fixed this problem in the past by making sure that the dns zone for the primary email address has an SRV record that points to our client access servers (I think that’s the right term — I use the same hostname that we use for Outlook Web Access).  Here’s an overview of what goes into the SRV record.  If you have a user with the primary email address of user@examplecompany.com, but your email server is mail.example.com, the SRV record goes into the examplecompany.com zone and contains the following info:

   service: _autodiscover
   protocol: _tcp
   priority: 0
   weight: 0
   port: 443
   target: mail.example.com
   ttl: 14400

The situation in this case had an extra complication:  I did not have access to the dns server for examplecompany.com.  In this case, I used a quick and dirty workaround and set up an instance of dnsmasq on a linux server.  Dnsmasq is one of the few services where you can say “return a certain record for one host in examplecompany.com, but forward all other examplecompany.com requests to the real dns server for that domain”. I think you can also configure PowerDNS to do this. I put the following statement in the dnsmasq.conf and pointed the user’s laptop to the dnsmasq machine:

srv-host=_autodiscover._tcp.examplecompany.com,mail.example.com,443

It’s a kludge that only works when he’s in the office, but hopefully Outlook doesn’t need to reconfigure very often.

 

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